Some international destinations have size restrictions requiring partial disassembly

For certain international destinations, size restrictions may require additional disassembly, including removal of the rear wheel and derailleur.We&apos;ll inform you if this is necessary for your shipment. Reassembly will require basic mechanical skills, and we recommend having it done by a local bike shop unless you&apos;re experienced with bike assembly.

Destination Restrictions

Easy tracking available for both UK and international orders

All UK orders are shipped either via ParcelForce or Cycling Logistics, with full tracking capabilities. You can track your order through our system.&#xA0;For international orders, tracking information is provided automatically - please contact us if you haven&apos;t received your tracking details.

Track Your Order

Comprehensive delivery options including in-store collection and hand delivery

We offer multiple delivery options to suit your needs:&#xA0;1) Free in-store collection at our Kingston location for all items,&#xA0;2) Premium hand delivery service for UK bike purchases (&#xA3;99) - our team delivers personally and assists with setup.3) Express delivery for bikes (&#xA3;85), frames (&#xA3;30), wheels (&#xA3;30), and parts (&#xA3;10), all fully insured and professionally packed.&#xA0;For other destinations, please contact us for specific shipping quotes tailored to your location.

Shipping & Delivery Costs

Professional packing with minimal assembly required on delivery

We utilize a carefully developed packing system that prioritizes both safety and simplicity. Bikes are partially disassembled, with front wheel removed, handlebars detached, and seatpost removed.&#xA0;All components are thoroughly protected with appropriate packaging materials. Reassembly requires basic tools and minimal mechanical knowledge, though we recommend professional assembly if you&apos;re unsure.

How We Pack

14-day return policy with simple process and fast refund processing

We offer a 14-day return period for all purchases.&#xA0;For non-warranty returns, customers cover return shipping and must return items in original condition. Warranty-related defects qualify for full refund including shipping costs.&#xA0;Use a tracked, secure courier service for returns. We process all returns within 24 hours of receipt and refund to the original payment method.&#xA0;Contact support@cycleexchange.co.uk for return authorization.

Returns Process

Cycle Exchange

Placing, tracking and managing your orders with us.

Orders Delivery & Returns

How will I know the bike is going to fit me?

How do I know the bike I buy will be in good condition?

What currencies do you accept?

Do you do test rides?

What if I have a question about the bike once I've bought it?

Buying

What is part exchange/trade in?

Does my bike need to be cleaned and serviced prior to sending?

Will you price and accept any bike?

How do you price the bikes for sale?

Does my bike have to be in perfect condition to get a quote?

What if I can't bring the bike into the store?

Is the quoted price guaranteed?

How do I get paid when selling to you?

Selling Or Trading In?

Warranty Summary

Warranty & Guarantee

Warranty

UK VAT and Import Duties

International Returns

International Customers

How do I choose PaybyFinance?

Who is Novuna?

Who is eligible to apply for online finance?

When do my repayments start?

Are there any arrangement fees or hidden extras for credit?

How do I apply for online finance?

What happens after my finance application is approved?

Will you credit score me and what does this mean?

What type of information do credit reference agencies hold about me?

How do I obtain a copy of my credit information?

If my application is not successful can I reapply?

Can I request delivery to an address other than my home?

Finance

If I’ve lost the receipt for a bike I bought from you, can I get a duplicate?

Do you support young riders or sponsor athletes?

What is your policy on negotiating bike sale prices?

What is your returns policy for purchases?

How do I get a quote for my bike?

Can the trade-in value of my bike change over time?

What should I do if I encounter issues with my bike after purchase?