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If I’ve lost the receipt for a bike I bought from you, can I get a duplicate?
Certainly! We retain electronic records of purchases and can provide you with a copy of your receipt if required. If you are also considering selling or trading in your bike in the future, don't hesitate to reach out to us for assistance.
Do you support young riders or sponsor athletes?
We appreciate your passion for racing; however, our current focus does not include support or sponsorship for young riders or athletes. We wish you the best of luck in all your racing endeavors!
What is your policy on negotiating bike sale prices?
When setting the selling price for a bike, we take several factors into account, including current retail prices, our stock levels, demand, and anticipated market shifts. Unfortunately, we cannot always match expectations or previous quotes due to th
What is your returns policy for purchases?
For bikes purchased from us, you are covered by our 2-week return policy. This gives you confidence in your purchase and the option to return the bike if it does not meet your expectations or fit your needs once you have had the opportunity to try it
How do I get a quote for my bike?
To receive a quote for your bike, please fill out our request form, providing clear photos of both sides of the bike in bright conditions, where the whole bike length can be seen, and any relevant condition notes, such as scratches, chips, or dents.
Can the trade-in value of my bike change over time?
The trade-in value of your bike can vary depending on our stock levels and general market conditions. While it's unlikely that the given offer will change significantly in the short term, we cannot guarantee that the same amount will be offered if yo
What should I do if I encounter issues with my bike after purchase?
After your purchase, if you face any minor issues or have queries about your bike, please let us know. Should you experience problems with charging or bike controls, reach out with specific details. We're here to assist, and if necessary, we can disc