Select the finance option on the checkout page or speak to a sales consultant in our showroom/store

<h3 id="how-do-i-choose-to-paybyfinance">How do I choose to PaybyFinance?</h3><p>Just select the finance option on the checkout page or let the sales consultant know if you&apos;re buying in our store.</p>

How do I choose PaybyFinance?

Novuna are one of the UK's leading financial services companies offering flexible finance solutions

<h3 id="who-is-novuna">Who is Novuna?</h3><p>Novuna are one of the UK&apos;s leading financial services companies. We work with them to offer flexible finance solutions, allowing you to spread the cost of your purchase.</p><p>Please visit Novuna Personal Finance for more information or contact them if you have any questions about your agreement, including the application process or managing your account.</p>

Who is Novuna?

Must be over 18, work 16+ hours weekly or retired with income, and be a UK resident for 12+ months

<h3 id="who-is-eligible-to-apply-for-online-finance">Who is eligible to apply for online finance?</h3><p>To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.</p><p>Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren&apos;t excluded from applying under their own names; however the employment details of your spouse/partner will be required in order to process your application.</p>

Who is eligible to apply for online finance?

Monthly repayments begin one month after your purchase has been delivered

<h3 id="when-do-my-repayments-start">When do my repayments start?</h3><p>Your monthly repayments will begin one month after your purchase has been delivered.</p>

When do my repayments start?

No arrangement fees or hidden extras for credit

<h3 id="are-there-any-arrangement-fees-or-hidden-extras-for-credit">Are there any arrangement fees or hidden extras for credit?</h3><p>No. There are no arrangement fees or hidden extras.</p>

Are there any arrangement fees or hidden extras for credit?

Simply add purchase to basket, select finance option, and complete the online application form

<h3 id="applying-for-online-finance">Applying for online finance</h3><p>Applying for online finance couldn&apos;t be easier or more convenient. When you buy online From Cycle Exchange you have the choice of applying for finance by adding your purchase to the shopping basket, selecting the finance option, and completing an online application form. Just follow the simple instructions, entering your personal details as required and we&apos;ll do the rest.</p><p>The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.</p>

How do I apply for online finance?

You can either e-sign or print and return your finance agreement

<h3 id="what-happens-after-my-application-is-approved">What happens after my application is approved?</h3><p>Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.</p><p>If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.</p><p>If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.</p><p>Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.</p>

What happens after my finance application is approved?

Credit scoring evaluates credit risk by awarding points based on application answers and credit reference information

<h3 id="will-you-credit-score-me-and-if-so-what-does-this-mean">Will you credit score me and if so, what does this mean?</h3><p>Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.</p><p>This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.</p>

Will you credit score me and what does this mean?

Includes public information, payment history, and credit requests

<h3 id="what-type-of-information-do-credit-reference-agencies-hold-about-me">What type of information do credit reference agencies hold about me?</h3><p>Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.</p>

What type of information do credit reference agencies hold about me?

Send a request to credit reference agencies with your address history

<h3 id="how-do-i-obtain-a-copy-of-this-information">How do I obtain a copy of this information?</h3><p>Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:</p><p>&#x2022; Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF<br>&#x2022; Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS<br>&#x2022; TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ</p><p>The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.</p>

How do I obtain a copy of my credit information?

Yes, but wait at least 6 months between applications

<h3 id="if-my-application-is-not-successful-can-i-re-apply">If my application is not successful, can I re-apply?</h3><p>Yes. We acknowledge that circumstances change and just because a previous application has been refused, it does not mean that a further request will automatically be turned down. We do suggest however, that you leave at least 6 months between applications.</p>

If my application is not successful can I reapply?

We can only deliver to the applicant's home address for security

<h3 id="can-i-request-delivery-to-an-address-other-than-my-home">Can I request delivery to an address other than my home?</h3><p>In order to safeguard against fraudulent applications, we regret that we&apos;re able only to deliver goods to the home address of the applicant.</p>

Can I request delivery to an address other than my home?

Cycle Exchange

Frequently asked questions about payments and financing

FAQs

Finance